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There are 6 incidents or planned maintenance that may be affecting customers on our network.

343452: MAINTENANCE AFFECTING SERVICES   

Last updated:(17 Apr 2025 09:47hrs)

Status: Currently open.
Location: EX31 BARNSTAPLE.

There is essential maintenance taking place between the hours of 09:00 and 16:00 on 22/04/25. Customers may experience an interruption to services for up to 1 hour during this time.

Please do not reset your equipment during this period.


We apologise for the inconvenience this may cause.

No updates for this incident yet.

344877:THIRD PARTY MAINTENANCE AFFECTING SERVICES   

Last updated:(17 Apr 2025 09:46hrs)

Status: Currently open.
Location: CT5 WHITSTABLE.

There is essential third party maintenance taking place between the hours of 08:00 and 16:00 on 22/04/25. Customers may experience an interruption to services for up to 15 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

345596: THIRD PARTY MAINTENANCE AFFECTING SERVICES   

Last updated:(17 Apr 2025 09:43hrs)

Status: Currently open.
Location: LU1 Caddington.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 22/04/25 Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

344705: MAINTENANCE AFFECTING SERVICES   

Last updated:(17 Apr 2025 09:16hrs)

Status: Currently open.
Location: DA1 Temple Hill, E17 Walthamstow.

There is essential maintenance taking place between the hours of 00:05 and 06:00 on 18/04/25 Customers may experience an interruption to services for up to 15 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

346513: INCIDENT AFFECTING INTERNET SERVICES   

Last updated:(17 Apr 2025 02:19hrs)

Status: Currently open.
Location: Colchester CO4.

We have a network incident in Colchester CO4 affecting internet services.

This is because of a problem on a third party network. We are working with them to fix it, and a further update will be provided by 08:00.

Please do not reset your equipment.

Update (17 Apr 2025 13:41hrs)
We've further escalated the issue to our provider, who is working to restore service.
We apologise for any inconvenience caused.

Update (17 Apr 2025 11:20hrs)
Third party have identified the root cause of the issue and are working to resolve the issue.
We apologise for any inconvenience caused.

Update (17 Apr 2025 07:54hrs)
We continue to work with a third party that provides service to us.
They are working hard to restore the connection.
We have escalated this fault and as soon as we have a significant update, we will provide details.
We apologise for any inconvenience caused.

346052: INCIDENT AFFECTING INTERNET AND PHONE SERVICES   

Last updated:(19 Apr 2025 02:49hrs)

Status: Closed.
Location: Colchester CO7.

We have a network incident in the Colchester CO7 area affecting phone and broadband Internet services. Our team are looking into this and will provide further updates as soon as possible.

Update (19 Apr 2025 02:49hrs)
This incident was closed on Saturday, April 19th, 2025 at 02:49hrs.

Update (19 Apr 2025 02:48hrs)
Faulty equipment was isolated and replaced.
Work to restore service was completed at 01:47 on 19/04/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.